Our approach to privacy
TransGuard Express Limited ("we", "us") respects the confidentiality of your information. This policy explains how we handle personal data collected through this website and in the course of providing our secure transport services.
Information we collect
- Contact details you provide (name, email, phone, organisation).
- Details you submit through transport request and contact forms.
- Technical data such as IP address and browser type where necessary for security.
- Tracking data relating to shipments you are authorised to monitor.
How we use it
Information is used solely to respond to enquiries, arrange and manage secure transport services, maintain tracking functionality, and meet legal and regulatory obligations. We do not sell personal data.
Discretion and access
Access to your data is restricted to authorised personnel under strict confidentiality obligations. Shipment tracking information is disclosed only to parties with a legitimate, verified interest in a shipment. We may be required to share information with regulators, law enforcement or insurers where the law demands it.
Retention
Personal data is retained only as long as necessary for the purposes described above or as required by law. Audit records are retained for compliance purposes.
Your rights
Depending on your jurisdiction, you may have rights of access, rectification, erasure, restriction and portability. To exercise any right, contact us using the details on our contact page.
Cookies
We use only essential cookies and local storage necessary for security and functionality, such as maintaining your authenticated session in the staff and courier portals. We do not use advertising trackers.
Contact
For any privacy question or request, please reach our data protection team via the contact page or the address published there.
Last updated: August 2026. This policy may be revised from time to time; material changes will be notified on this page.